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- Send electronic return labels to customers via email or shipping software
- Print, scan, and attach scanned documents to email and send it to the customer.
- Reroute packages using FedEx portal, or any other method needed.
- Check and verify addresses for accuracy.
- Submit corrections for incorrect addresses via FedEx portal, or any other method needed.
- Address package claim concerns and issues
- Direct reach out to customers regarding discrepancies
- Work directly with our shipping company to find solutions to shipping issues
A few examples: Lost packages, Damaged packages, Damaged product, Product stolen during shipments.
- Escalate customer concerns as required
- Track all open issues and concerns
- Keep the Warehouse Manager (or whoever assigned) apprised of all open issues and concerns
- Document resolution of concerns within ConnectWise Notes
- Prioritize concerns based on customer SLA's as appropriate
- Work with customers and Delivery service to help resolve any shipping issues that arise.
- Be able to communicate with our FedEx, UPS, or any other shipping services Representatives to resolve issues.
- Work with the Shipping department as needed
Job Type: Full-time
Salary: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Preferred)
Speak with the employer
+91 7986144383
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